Help center
Dark UI, rounded cards, and copy that mirrors what you see in the app.
Quick guidance
These match the screens in your app.
Matches the login screen (Google, Facebook, Phone).
Matches the Profile and About Me screens.
Same flow as your Search screen.
Aligned with Messages and Likes tabs.
Mirrors the Blocked users screen.
Matches the Delete my profile control.
FAQ
Tap a question to expand. Reach out if you do not see what you need.
Go to Profile > Verify in the app. Use bright lighting and match your primary photo. If it fails, retry after 10 minutes. Still stuck? Email a selfie that matches your profile plus your device/OS version.
Sign in with the same provider you used before (Google, Facebook, or Phone). If you changed numbers or devices and cannot access your account, email support with your original provider, old phone number, and device/OS info so we can help.
Tap the filters icon on Search to adjust distance, intent, and preferences. Use bio keywords (e.g., “hiking”) to find matches. If results are low, widen distance or refresh location permissions.
Turn on travel mode from Filters, pick a destination, and search profiles in other countries before you arrive. Switch it off in Filters to return to local discovery.
Select Block or Report from any profile or chat. Add context; safety issues are triaged first. Reports are confidential and the other person is not notified.
We do not offer subscriptions or billing in the app right now.
Go to Profile and tap “Delete my profile.” This removes your profile, matches, and messages. For a data deletion confirmation, email privacy@trivmo.com after you submit the request.
Still need help?
Tell us what you need, and include screenshots if possible. For urgent safety items, use both in-app reporting and the safety email.